Thursday, July 18, 2013

OneStop How To's for a New School Year

Before you begin the Fall Semester OneStop Student Services has a few How To's. 

If you as a parent will be contacting the OneStop office to discuss financial aid or student account concerns/questions please know that the FERPA (Family Education Rights & Privacy Act) must be authorized by the student.  This authorization is located on the student's OneStop page - #7A in the main checklist.  Also located in the checklist, #7b is the enroll or decline Health Insurance authorization survey.  Both authorization are interactive and can be completed totally online.

Please take a moment to review your student's award letter.  If there are any discrepancies such as on/off campus housing, student level etc., please contact the OneStop office.  Click here for an example of an award letter to assist in the review of the student's award.

Once offered financial aid, if you or your student have any questions about the content of the award, please call or email a Counselor with OneStop to discuss the award letter contents.

If you have completed your FAFSA for academic year 1314 and have not received an award letter, please contact OneStop to make sure all documents needed have been received. 

Schedule Bills for Fall 2013 are emailed to the student's CSS email account.  An additional copy of the schedule bill can be emailed to a second address with the authorization of the student.  This additional email can be added to the Student's OneStop Page under the Grant Guest Access.  Click here for an example of a schedule bill to assist in the review of the student's information.

Payment Options:
Cash payments will be accepted by the Cashier located in the OneStop office - Tower 1130.  The cashier is available Monday-Friday 8:00-4:00.

Online checks and credit card payments can be made in person or online.  A student can make a payment from their OneStop page #8 on the checklist, and a parent can be granted guest access to make a payment online.  A student can grant this access by adding the information required on the Guest Access link on their OneStop page.

Payment Plan - You can enroll in a payment plan for Fall and/or Spring - each offer a five month plan each semester requires a $25.00 non-refundable enrollment fee.   If you wish to sign up for the Fall plan, please do so before August 1st to have the first payment deducted from an account you designate on the August 5th.  Payments will be deducted on the 5th of each month - August through December.  A plan will be available for Spring sometime the middle of December.  To sign up on the plan you will work with your student on their OneStop Page.  The enrollment plan is located on #5 of the OneStop checklist.

Wire Transfer is available to families living abroad.  Please contact Christy Alvar or Terry Marholz 1-800-447-5444 to for more information on a wire transfer of funds.

We look forward to working with you and your student(s) as we move in to the 2013/2014 Academic School Year.

Please contact a Counselor with OneStop Student Services if you have any questions regarding your student's account or the contents of this message.

email: onestop@css.edu *** toll free: 1-877-287-8716 *** local: 1-218-723-6563
Tower 1130 - Monday- Friday 8:00- 4:30 (Friday summer 8:00-3:30)

Enjoy your summer, see you in the Fall

Thank you
OneStop

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